Frequently Asked Questions

Q: What type of pets do you groom?
A: We groom all breeds of dogs and cats.

Q: How long does it take to groom my pet?
A: Most pets are groomed within 1-2 hours.

Q: How do you get my pet groomed so quickly?
A: We groom one pet at a time from start to finish. We believe that giving your pet our undivided attention that we are able to achieve great results in less time.

Q: Do you express anal glands?
A: We externally express anal glands.

Q: Is it necessary to book an appointment?
A: Appointments are scheduled in advance to accommodate all of our customers. It is recommended to pre-book your next appointment to ensure a date and time that fits your schedule best.

Q: Do you keep grooming history records?
A: Yes. We maintain a detailed customer record for each pet groomed, to include pet owner information as well as services rendered to the pet during each visit.

Q: Do you allow pet owners to come into the grooming area and watch as you groom?
A: Due to insurance restrictions we cannot allow any person who is not a staff member into the grooming area.

Facility:

Q: Is your facility air conditioned?
A: Yes, our grooming rooms are air conditioned.

Q: Do you have hot water?
A: Yes.

Q: How often do you clean your facility?
A: We clean our tubs and grooming rooms daily.

Q: Is your tub and equipment full sized?
A: Yes, all of our equipment is full size, including the tubs.

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